Cottage info
Center Parcs Port Zélande

Welcome | Arrival and Departure | Manuals | TV/ Radio channels | Cottage ABC | Household Regulations | WiFi

Welcome

On behalf of the entire Center Parcs team, I wish you a warm welcome to Port Zélande.

Through this site we communicate all specific cottage information, from manuals to the ABC cottage.

Marieke Verstraaten, General Manager  

We are available for you via the following telephone numbers:

Reception (other questions)

+31 (0)111 674 000

Questions about your cottage

+31 (0)111 674 399

Cottage Delivery

You can order via www.dailyfoodstores.com

Restaurant Reservations

+31 (0)111 674 782

WhatsApp (24/7)

+31 (0)612 594 527

Emergencies

+31 (0)111 674 999

Arrival and Departure

On day of departure please…

…put the bedsheets and towels in the red bag?

…Deposit the trash in the containers at the park?

…take the dishes out of the dishwasher?

…put the furniture back on the right spot?

…put the inventory back in the right place?

…leave the cottage latest at 10 am?

…fill out the questionnaire?

Thank you!
on behalf of our Housekeeping Team.

Manuals

TV/ Radio channels

1NPO 1
2NPO 2
3NPO 3
4RTL 4
5RTL 5
6SBS 6
7RTL 7
8NET 5
9Disney XD / Veronica
10RTL 8
11MTV
12Comedy Central
13Nickelodeon
14Discovery channel
15National Geographic
16TLC
17Cartoon Network
18CENTERPARCS TV
19Canvas
20Eurosport
21INFO 1 NL
22INFO 2 DSL
23CNN
24BBC ONE
25BBC TWO
26ARD
27ZDF
29NDR
30WDR
31ARTE
32TV 5 Europe
33FOX
35AMC
3624Kitchen
37BBC FOUR
38SLAM! TV
39Baby tv
40Duck tv
41SBS 9
42MTV Music 24
43Nick Toons
44Nick Junior
46E! entertainment
47RTL Lounge
48SAT 1
49Pro Sieben

Cottage ABC

Car-free park
Because this is a car-free park, it is not allowed to use the car on the park outside the arrival days. On the day of arrival, children and pedestrians always have priority over other traffic (cyclists must give priority).
The permitted speed is 15 km / h. We kindly invite you to drive on the roads. On the day of arrival, you must park the car in the public car park after unloading. On departure day you can pick up and load the car one hour before departure.

Aqua Mundo
Our swimming paradise is open to you daily. Opening hours can be found in the Planet App. The access cards you received upon arrival are valid throughout the stay. To complete the pool closet you will need a € 1.00 coin, which will be returned to you after use.

We would also like to point out that the following safety measures have been taken for a visit to the Aqua Mundo:

● Prepare your visit to the Aqua Mundo in your cottage by washing your hands, washing your hands, showering and putting on swimwear under your normal clothes. The changing room and shower facilities are closed;
● To guarantee the social distance of 1.5 meters, we work with time slots, ensuring that the maximum number of people allowed is present per time slot. You can visit the Aqua Mundo twice per weekend / midweek.
● You can reserve your time slot via the Center Parcs App
● You will receive 2 vouchers per person per midweek / weekend. Only with reservation and handing over of the vouchers (per person) can access to the Aqua Mundo. We ask you to respect your time slot and the instructions of our bathing staff so that at the end of each time slot the Aqua Mundo is available again for the next guests as soon as possible;
● Please note: the entrance to the Aqua Mundo is located outside opposite the Cycle Center (not in the Market Dome). Tip: in bad weather, bring your umbrella!
● Due to the 1.5 meters distance, it is possible that not all facilities within the Aqua Mundo are available;
● The children’s pools are for children only, we ask the parents to supervise at an appropriate distance from each other at the edge of the pool. If your child is still too small, you can swim together in the shallow end of the large pool.

Doctors and pharmacies
If you need a doctor during your stay, you should contact your own doctor. Only in acute emergencies can your own doctor refer you to a local GP practice.

Hair dryer
At Port Zélande you will find a hair dryer in the Premium Cottages. If you wish to use this, you can pick up a hair dryer at the Reception for a deposit (€ 12,50) and filling in a deposit form. For the Comfort cottages, a small fee will be added (€ 1,00 per day).

Found objects
Have you lost anything? If guests or we have found something, it will be saved. Please ask our staff at the Reception / Info Desk or call the phone number +31 (0)111 674 399

Noise disturbance
In case of disruption of your holiday trip, you can always contact our Guest Service staff on phone number 0111-674874 or go to the Reception.

Pets
Pets are not allowed in the Adventure Factory or in the Market Dome. As a precaution for other guests, your pet must wear a flea band and be lined up in the park. A dog’s toilet is located near your cottage.

Dogs are not allowed on the beach in summertime, only at the lighthouse between kilometers 13 to 21, provided the dogs are lined. At 09:00 and after 17:00, provided they are closed, they may walk around the whole beach. On the Grevelingenmeer and the Grevelingenmeer beach dogs can walk freely!

Information
For information we are available 24 hours a day at +31 (0)111 674 760. You can also get information about the park and the surrounding area at our Reception. In addition, we are active on Facebook and Twitter, and of course you can download the app.

Safe
The locker is located in the bedroom closet. The key will be obtained from the reception (for a fee if you have a comfort cottage). We recommend that you use this safe for your valuable items.
If you have an electronic safe, you will find the manual attached to it. Premiums and VIP will have a electronic safe.

Environment
Center Parcs devotes a lot of attention to environmental concerns. You can help us by separating your waste and spending time with energy. On the park map you can find the locations of the containers.

Emergencies
Report an emergency under the emergency number +31 (0)111 674 999.

Park & House Rules
The park and house rules can be found onthis site

ATM
You can place cash in the Market Dome, on the first floor.

Post
We will keep your mail, newspapers and suchlike at the Reception.

Reserve restaurant / Table-cooking
We advise you to reserve for dinner at Evergreenz and The Grill. You reserve your table at the Food & Drinks Info Point or at +31 (0)111 674 782 or at the Center Parcs Planet App. You can also reserve all the food and drinks at Info & Drinks Info Point or in the Daily Foodstore.

Smoking
We would appreciate if you would like to smoke on the terrace and not in the cottage.

Wheelchair accessibility
The Aqua Mundo is well wheelchair accessible. There is a special entrance by means of a push button at the entrance. There is a large dressing area, a disabled toilet and a slope at the bath, please call one of the staff. The hot whirlpool, outdoor pool and bar can not be reached with a wheelchair.

Cleaning / Technical maintenance
Are you dissatisfied with the cleaning, or is there anything technical in order? Please pass us through +31 (0)111 674 399.

Cab
To order a taxi call +31 (0)111 674 000.

 Talk on the phone
Area code of the Netherlands: +31, Belgium: +32, France: +33, England: +44, Germany: +49

Departure day
You must leave the cottage on the day of departure at 10:00.

The cottage keys can be delivered to the Reception, or deposit in the designated key box at the park. Please before 10:30.

We ask that you to put the bed linen and towels in the designated red bag and leave them in the hallway. Please leave the cottage tidy, empty the dishwasher, and remove the garbage to the designated containers. (The various containers are indicated on the park plan or at the Center Parcs Planet App). Also, look under the bed so you do not forget about things. For the early departers; From 07:00 the barriers are open.

Laundry
Next to the Reception is a laundry.
Coin for the washer and dryer are available at the Reception. Opening hours, see our App

WIFI
Free unlimited Wi-Fi
Looking for information, checking email or sharing photos: you will have free and unlimited access to standard Wi-Fi. If you would like to watch movies with the whole family, or download large files, we recommend the Streaming Wi-Fi package. You can book this powerful Wi-Fi package immediately with your cottage reservation or buy temporarily cards at the Reception.

Zoover
Thank you for your stay! Let us know what you found of your stay on Zoover.com (search for Port Zelande) or Tripadvisor.nl.

 

Household Regulations

This House Rules applies to all parks of Center Parcs (hereinafter referred to as the landlord) and intended for the tenants of cottages, their company and generally for all visitors to the parks of Center Parcs.

HOME RULES

  1. This House Rules applies to all parks of Center Parcs (hereinafter referred to as the landlord) and intended for the tenants of cottages, their company and generally for all visitors to the parks of Center Parcs.
  2. Agreements that differ from the provisions of this Regulation shall be valid only if and in so far as they are written and explicit between tenant and landlord.
  3. Tenant, his company and generally all visitors to Park Center Center’s parks are required to behave correctly and to comply with anything that may reasonably offend the landlord or visitor.
  4. Tenant is liable for any damage caused by him or his company or his visiting person to property and / or property of landlord or third parties at the park c.a. What the tenant is liable for compensation to the landlord is liable to damages compensation, the tenant is obliged to transfer to the landlord the first simple written letter of tenant.
  5. The tenant is not allowed to keep animals in the park that cause trouble or inconvenience: the same applies to engines, tools, tools or the like, which may cause inconvenience to the owner. Radios or other sound-producing devices should be used in such a manner that the noise outside the rented cottage is not audible.
  6. The landlord has the right to enter the cottage at all times for inspection and / or maintenance work without the tenant being entitled to the full or partial refund of the rented or still payable rent sums.
  7. Mechanized vehicles may not drive harder than 15 km per hour on the grounds of the park. Motorcycles, mopeds, bicycles with auxiliary motor or the like may not come to the park or are other than those that are not in operation.
  8. The car park is not guarded and parking is at your own risk
  9. Mechanized means of transport on more than two wheels of tenant or company or visitors to the park must not be parked on the park.
  10. Tenant, company and / or visitors are required to observe all instructions and instructions given by or due to the lessor, in accordance with the terms of this regulation, to be used for the sole purpose of assessing the landlord.
  11. Hirer and / or the person (s) responsible for supervising compliance with this regulation is / are entitled – if not after prior warning – who does not comply with any provision of this regulation or violates the violation of the park. and to refuse further access without being required to pay full or partial refund of paid or still payable rent and / or entry fees.
  12. The cottages on the park can not be inhabited as a main residence. The tenant must always have a permanent residence elsewhere.
  13. The tenant is obliged to keep the cottage clean and free from waste. The tenant is obliged to deposit waste in the designated containers.
  14. Tenant and, in general, every visitor is obliged to comply with the regulations stipulated by the Government on or through the Government. The water area of the park must not be hazardous to motorized vessels. Also, it is not allowed to swim in the outside water unless otherwise explicitly stated.
  15. Dogs may not come outside the rented cottage other than laced. Dog owners should ensure that their dog does his / her needs in the dog restrooms on the park. In case of derogation, the dog owner concerned must immediately clean it up.
  16. Hirer is not liable for damage and / or accidents resulting from participation in activities and / or use facilities etc.
  17. Tenants must be 18 years or older.
  18. Hirer has at all times the right to temporarily disable buildings and installations for maintenance work, without the hirer / visitor being entitled to full or partial refund of paid or still payable rent.
  19. The lessee reserves the right to make changes to the facilities of the park, the work of its staff and the services to be provided to the tenant / visitor, as well as the prices calculated and the plans made or published by it..
  20. Incorrect name and / or address by the tenant / visitor may result in immediate cancellation of the rental / rental agreement or reservation.
  21. The tenants of the cottages must be on arrival and departure at the indicated times. In the event of a deviation from this by the tenant, the lessor may attach financial consequences to this.
  22. In the sleeping areas of the cottages other fire-hazardous places, smoking is not allowed.
  23. The landlord’s legal form is N.V. and reserves the right to change its legal form or to transfer its rights to the park and this contract in future.
  24. Thus deposited at the Registrar of the Arrondissementsrechtbank in Rotterdam.

WiFi op Center Parcs Port Zélande

Log in to a Smartphone or Tablet with Android

Portal

  1. Select ‘Settings’.
  2. Select ‘WiFi’ and switch it on.
  3. Select ‘KPN’ as the WiFi network.
  4. Open your Internet browser. The WiFi portal is now displayed here. If you don’t see it, try browsing to any page (for example www.nu.nl). You will then be automatically redirected to the KPN WiFi portal.
    Here you can log in with your account or code card details. You can also purchase credit online here. At a free location, choose ‘Start now’ to log in.
    The device is now logged in to the KPN WiFi network.

App

Select the application ‘HotSpots’.
The opening page of the KPN HotSpots app is shown with all KPN WiFi HotSpots within a radius.
Select ‘Settings’ and choose ‘Account’.
Log in with your KPN HotSpots account by entering your login details. Check ‘automatically connect’ if you want the device to automatically connect to the KPN WiFi network in the future. Then choose ‘Done’.
Go back to the home screen. Select ‘Settings’ then turn on WiFi.
If a KPN WiFi HotSpot is available within range, your device will connect to it.
The device is now logged in to the KPN WiFi HotSpots network.

Please note
Is the connection lost? For example, if the WiFi point is no longer in range or in case of a time out (if you have not used the connection for some time), it will automatically recover.

Please note
If you want to end your session, you must log out. You can do this by clicking the logout button on http: //logout.hotspots or by using the QR code.

Log in to an Apple (iPad, iPod or iPhone)

Portal

  • Select ‘Settings’
  • Select ‘WiFi’ and switch it on.
  • Select ‘KPN’ as the WiFi network.
  • The device is then connected to the WiFi network. After this, a pop-up (Captive Portal) automatically appears with the login portal. If the Captive Portal does not appear, open your Internet browser and open any page there (for example www.nu.nl). Here you can log in with your account or code card details. You can also purchase credit online here. At a free location, choose ‘Start now’ to log in.
    The device is now logged in to the KPN WiFi network.

Please note
Is the connection lost? For example, if the WiFi point is no longer in range or if you have a time out (if you have not used the connection for some time). Then you can switch WiFi off and on again and use the Captive Portal popup. Here too, the ‘forgotten network’ can help.

App

Go to the home screen. Select the HotSpots app.
The opening page of the KPN HotSpots app is shown with all KPN WiFi HotSpots within a radius.
Select ‘Settings’ and choose ‘Account’.
Log in with your KPN HotSpots account by entering your login details. Check ‘automatically connect’ if you want the device to automatically connect to the KPN WiFi network in the future. Then choose ‘Done’.
Go back to the home screen of your device. Choose ‘Settings’ and select ‘WiFi’.
If a KPN HotSpot is available within range of the device, it will appear in the list of networks found. Select the ‘KPN’ network. Your device will now connect to the KPN WiFi HotSpot.
The device is now logged in to the KPN WiFi HotSpots network.

Please note
Is the connection lost? For example, if the WiFi point is no longer in range or if you have a time out (if you have not used the connection for some time). Then open the app again and the device will automatically reconnect to the KPN network.

Please note
If you want to end your session, you must log out. You can do this by clicking the logout button on http: //logout.hotspots or by using the QR code.

Four tips for when logging in does not work immediately:

  1. Empty your browser cache. You can do this through the settings of your browser. Once in your browser settings menu, choose to clear your history and website data, also known as cache. Note that this will also delete all recently visited websites and saved passwords.
    You can restart your device.
    In your WiFi settings, you can forget ‘KPN’ network and then reconnect.
    You can also stop and restart the app when using the HotSpots app.

Tips for safer internet via a WiFi HotSpot

KPN does everything it can to make our HotSpots as safe as possible. Nevertheless, risks still exist. Because of the ease of use, KPN WiFi HotSpots are open WiFi networks. The following tips increase your safety:

  • Check whether you are really logging in to the KPN HotSpots portal by checking the address and security certificate, by clicking on the ‘lock’ in the address bar. If the site does not have a valid security certificate, a warning will be displayed and no ‘lock’ will be displayed.
    An https site is secure and encrypts confidential data. Therefore pay attention to the ‘s’ in https.
    Check if the redirect is to the correct web address (eg www.kpn.com instead of www.kqn.com).
    For sites that cannot be reached with https, a VPN (virtual private network) can be set up. This is, as it were, a traffic tunnel. Traffic can therefore (almost) not be read by hackers, and thus sent more securely. If a device has set up a VPN, an app will also send its traffic over it.
    Regularly update the operating system (e.g. the latest Android version) in order to have the latest version.
    Firewall must be switched on and virus scanner active (eg KPN Safe).

Please note
Logging in via the KPN HotSpots portal does not provide additional security for internet traffic after logging in.

What does KPN HotSpots do for security?

KPN HotSpots traffic is processed differently compared to a private WiFi connection: public traffic is handled via a separate network. Furthermore, all actions on the portal (both logging in and payment) are https secured. People who are connected to the same HotSpots network cannot see each other. And incoming traffic to your device (initiated from the outside) is not allowed by KPN HotSpots. In addition, we regularly test the security of the portal.
 

This is how you use KPN WiFi with a secure VPN connection!

Set up a VPN connection Android: After you have connected
to the KPN Wifi network, go through the following steps:

  1. Go to ‘Settings> More (settings)> VPN’
    In the menu select ‘Add / edit VPN profile’.
    At description you can fill in HotSpots and select the connection type: PPTP.
    At server address enter: vpn.hotspotsvankpn.com.
    Check if ‘PPP encryption (MPPE)’ is on and save the settings.
    When the VPN has been saved, choose the created VPN.
    Now enter the username: vpn and the password: kpn
    You can now connect to the VPN.

Setting up a VPN connection iOS: After you have connected
to the KPN Wifi network, go through the following steps:

  1. Go to ‘Settings> General> VPN’.
    Select ‘add VPN configuration…’ (You need to do this once, after which the settings for this are saved).
    Select the connection type: PPTP.
    At description you can fill in HotSpots and at server: vpn.hotspotsvankpn.com.
    RSA SecureID must be disabled, the username is: vpn and the password is: kpn
    The ‘Encryption level’ must be set to ‘Automatic’, ‘Send all traffic’ must be enabled and the ‘Proxy’ must be disabled.
    When you have entered these settings, select ‘Done’. You will return to the VPN screen.
    In this VPN screen you can turn on the VPN at ‘VPN Configurations’. You are now connected via VPN.

Do you need help?
For more information, visit kpn.com/hotspots, ask your question at the reception or contact our Service Desk. If calling nationally from your location, please contact your country number. PAY ATTENTION! Your provider may charge additional costs for the use of your (mobile) telephone.

France (0800) 90 78 23
Germany (0800) 187 30 04
The Netherlands (0800) 04 14
Belgium (0800) 704 24

If you call internationally from your location, use (088) 468 77 68. The service desk is available 24 hours a day and multilingual.

©Copyrights Center Parcs Port Zélande | CONCEPTERIJ